Montway Auto Transport Reviews and Complaints
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Update by user Aug 09
I actually loved the diagram that was created before the driver loaded my auto, showing any prior scratches or marks with a little symbol. I did not have to worry about photo-documenting the condition of my auto. The driver was very professional in loading, and...
Review
Service
Montway Auto Transport Car Transportation Service
Pros
- Good live chat and phone customer service
- Price and delivery
Cons
- Driver called too soon pushing for pick up
Reason of review
Good customer service
Tags
Montway Auto Transport - Montway Defrauds Customers
Montway and it's assignee damaged my vehicle in transit, lied about it by covering it up and now the car reeks of mold. Got the sorry for the "inconvenience" (can u believe it??!!) from Karla, Executive Claims Coordinator Phone: 224.300.5393 and they refuse to help or have any responsibility. You can fill out a form. This could have been easily handled, even the IRS has better customer service.
Review
Service
Montway Auto Transport Transportation Service
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund
Tags
BOTTOM LINE UP FRONT GO ELSEWHERE HORRIBLE SERVICE AND CUSTOMER SERVICE. I WILL NOT RECOMMEND THEM ANYONE. If I could select no stars I would have. I asked to have a Honda pilot shipped from CA to MN and was told it would be picked up on Wednesday and delivered by the...
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Review
Cons
- Bad choice in carriers
- Excuses
- Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
My car was unusually late. The driver had lame excuses, but I was patient a few extra days. My Mercedes arrived after being shipped cross country. The driver arrived a a lot nearby my construction job and had me show up 30 minutes later so the car was already off the...
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Review
Service
Montway Auto Transport Car Transportation Service
Pros
- Fakereviews fake reviews
Cons
- Dont cover for the damage their carrier makes
Reason of review
Order processing issue
Preferred solution
clean my car, fix the damaged leather shifter, have the car ac system cleaned
Tags
Montway Auto Transport in Wilmington, North Carolina - Broker
Montway is a broker, they don’t care about anyone’s vehicle. They offer cheap transportation to gain customers, contracts jobs on a dispatch site to any carrier that will take it for cheap. You get what you pay for. Most drivers have 1 truck insured and 7trailers running??? You want cheap unreliable transport use Montway! They’ll take care of you! I refuse to do job under them I’m a specialist in enclosed transportation you pay for reliable transportation.
Review
Montway Auto Transport - Awesome service & driver
Got my car transport from MA to Fl. Driver was very professional, on time and took great care to detail. Excellent service. Very happy with them. I'll recommend it.
Review
Service
Montway Auto Transport Transportation Service
Pros
- On time delivery
Reason of review
On time delivery
This what I just sent companny This is the way you load a 1950 pickup How stupid can this guy be you guys charge me top price and use idiots to transport my truck it’s on such a incline that would stay running because all the gas in the truck went back flooded the...
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Review
Service
Montway Auto Transport Transportation Service
This company will steal you blind! They say they give you a military discount of like $50. They say they will pick up and deliver as promised. They wont! I was very clear on what the earliest day was that they could pick up my sons car for delivery they called me the...
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Review
Reason of review
Problem with delivery
Montway Auto Transport - Terrible
The driver montway contracted with arrived earlier than we agreed at the drop off point. He refused to wait for us to arrive at our scheduled time. He then drove to another city. We contacted him and offered to pay him for his time driving back to the original drop off point. He refused. We had to drive over two hundred miles rountrip to get the car. My sons credit card info was stolen at the truck stop the driver was at. Montway is terrible.
Review
Pros
- At least the car arrived without damage
Cons
- No customer service
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Price reduction
Montway Auto Transport - Great experience.
They picked up my purchase and delivered it to my home ahead of schedule. Very detailed inspection. My only concern was their truck and trailer had no tags. When asked the rep said their truck and trailer were new but when arrived that claim was false. Still a good job.
Review
Service
Montway Auto Transport Transportation Service
Reason of review
Bad quality
Montway Auto Transport - They lie and you have no recourse
Signed up 2 weeks ago told that driver would be assigned 3-4 days before requested shipping date. Never received an order confirmation number from Julia in Sales, so had difficult time locating my order....spent 1 hour on phone. Now they tell me can't say when a driver will be assigned. Would never use these liars again.
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
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