Product: Montway Auto Transport Customer Care Clear all filters (8 of 8 reviews match)
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Order #660668 On 12/12/2018 (Wednesday) I completed a request to have my Dodge Viper transported to a dealership in Hickory NC from Raleigh NC. In the comments section of the request I clearly stated that the vehicle must be delivered by 12/15/2018 10am. They called me...
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2 comments
Anonymous
#1641570

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine the genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure the legitimacy of claims and content. Montway stands by its services and demonstrated a commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating. We invite you to check us out on any reputable review sites which monitor the validity of content and authorship.

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Review
#1427263 Review #1427263 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Cons
  • Lying to custimer to get business
  • Paid fake reviews
  • Paying additional money
Reason of review
Poor customer service
Loss
$380
Preferred solution
Full refund
Tags
  • Montway Scam
Montway Auto Transport - They do not screen their drivers
Beware!!! They do not properly screen their drivers. The drivers that log in to their system seem to be the misfits of the transporter industry. be especially aware of Duane from Uno Auto transport. He lies! He is professionalism is non existent. My car was held for...
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1 comment
Anonymous
#1641567

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine the genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure the legitimacy of claims and content. Montway stands by its services and demonstrated a commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating. We invite you to check us out on any reputable review sites which monitor the validity of content and authorship.

Review
#1442066 Review #1442066 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
2.4
Details
Drivers played around with my expensive audio system that I shut off before I shipped only to find it turned back on and messed up when I received my truck back!! Claims was no help at all!!
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2 comments
Anonymous
#1641554

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine the genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure the legitimacy of claims and content. Montway stands by its services and demonstrated a commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating. We invite you to check us out on any reputable review sites which monitor the validity of content and authorship

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Review
#1463539 Review #1463539 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
1.2
Details
Not sure how this company ever got a 5 star rating. I booked my reservation 45 days prior to the available ship date understanding there is a window of 5 days for a carrier to call from that given day. Never having shipped a vehicle I didn’t know there would not be any...
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1 comment
Anonymous
#1486445

Montway Response: Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content. Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929

Review
#1257833 Review #1257833 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Reason of review
Poor customer service
1.0
Details
They will LOW BALL you on pricing and tell you they can pick up right away. They throw your offer out on a leader board for someone to accept the job at their low ball offer, and there it sits. NO ONE will pick your stuff up, because the job doesn't pay anything, but...
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3 comments
Anonymous
#1774961

100% true experience with Montway. Same exact thing happened to me.

Not sure how they have all these positive reviews.

I've read that they pay people to review them. Stay away.

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Review
#1229967 Review #1229967 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Reason of review
Poor customer service
These guys are like the Mafia. Sent 2 cars with "guaranteed" pickup from FL to CA. Average route is 7-10 days. They delayed on the 7th day, so i called and was told the driver needed to pick up cars in Nevada. I checked the OnStar on my cars and these cars have been...
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1 comment
Anonymous
#1486440

Montway Response: Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content. Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929

Review
#1260907 Review #1260907 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Reason of review
Poor customer service

Montway Auto Transport - Montway-stay away

I engaged them 6 weeks before move date. As day approached they could not assure they could pick up on that date OR give me a guaranteed date. I spoke and chatted with 4 different representatives all who said they" would give my file their personal and urgent attention." No one ever got back to me. I could visualize them laughing like scene from Goodfellas. Several days after scheduled pick up date a driver called and said he could come tomorrow but would have to charge $250 more than agreed to price. I declined. After I cancelled order another driver called who barely spoke English and said even though order was cancelled he would pick up. Would never consider this company again.
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Review
#1036814 Review #1036814 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Reason of review
Poor customer service
Son trying to get moved with Navy.Set up auto transport a month in advance and then they were a no-show. Despite numerous phone calls for updates, only received run around! Son had to spend $500 in hotel fees because Montway kept giving him the run around and saying...
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1 comment
Anonymous
#1280131

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#979970 Review #979970 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Reason of review
Poor customer service

Contact Montway Auto Transport Customer Service

Website:
www.montway.com
Mailing Address:
1400 East Touhy Ave #255
Des Plaines, IL 60018
Phone:
(888) 666-8929
All Montway Auto Transport Contacts

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