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Montway Auto Transport review in Chicago, Illinois: 21 days from Phoenix to NY.

1.2
Details
Car was picked up on 4/4. did not leave Phoenix until 4/16. continuous unbelievable excuses. Good sales outfit. Terrible on timing, communication after the fact and policies.
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Review
#1522356 Review #1522356 is a subjective opinion of poster.
Service
American Automobile Association Customer Care
Cons
  • Very late delivery
Reason of review
Problem with delivery
Loss
$800
Preferred solution
Price reduction
Tags
  • auto transport services
2.0
Details
I booked an order with them confirmed on Monday. Heard nothing from them through Friday, so I called them. After a little checking on the phone another agent came on and said the reason for his call ( I called them) was to give me options on my transport. He told me...
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Review
#1520342 Review #1520342 is a subjective opinion of poster.
Cons
  • Paying additional money
Reason of review
Pricing issue
Loss
$1
1.0
Details
Order #660668 On 12/12/2018 (Wednesday) I completed a request to have my Dodge Viper transported to a dealership in Hickory NC from Raleigh NC. In the comments section of the request I clearly stated that the vehicle must be delivered by 12/15/2018 10am. They called me...
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2 comments
Anonymous
#1641570

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine the genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure the legitimacy of claims and content. Montway stands by its services and demonstrated a commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating. We invite you to check us out on any reputable review sites which monitor the validity of content and authorship.

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Review
#1427263 Review #1427263 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Cons
  • Paid fake reviews
  • Fake reviews
  • Paying additional money
Reason of review
Poor customer service
Loss
$380
Preferred solution
Full refund
Tags
  • Montway Scam
Can't say more than that. Over promised and never delivered. They are a bunch of *** bags.
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1 comment
Anonymous
#1641574

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine the genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure the legitimacy of claims and content. Montway stands by its services and demonstrated a commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating. We invite you to check us out on any reputable review sites which monitor the validity of content and authorship.

Review
#1426286 Review #1426286 is a subjective opinion of poster.
Reason of review
You suck
Loss
$100000
Hired them to pick up a car. Told them the dealer would not hold past a certain date - they said no problem! never heard from them, car was never picked up. No calls, no emails, nothing. this is really bad. dont use them. there is no way their positive reviews are...
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1 comment
Anonymous
#1553016

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine the genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure the legitimacy of claims and content. Montway stands by its services and demonstrated a commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#1341643 Review #1341643 is a subjective opinion of poster.
Service
Car Transportation Service
Reason of review
Order processing issue
All I can say that I never saw more unprofessional , rude , lying people. DO NOT trust them with moving your car !!!! They made me a quote to move my car Mass to California $1700 which is pretty high price for a sedan. I didn't get any calls for a several days. When I...
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1 comment
Anonymous
#1521357

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#1306577 Review #1306577 is a subjective opinion of poster.
Service
Car Transportation Service
Reason of review
Pricing issue
1.0
Details
We hauled a car for Montway out of NC going to Illinois. We originally found the vehicle on Central Dispatch. The whole process was a pain. In order to dispatch the load, you have to send them all your paperwork such as your authority, DOT number, etc. (even though all...
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10 comments
Anonymous
#1526571

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine the genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

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Review
#1266947 Review #1266947 is a subjective opinion of poster.
Pros
  • Electronic paperwork
Cons
  • Not receiving payment
Reason of review
Problems with payment
Loss
$200
Preferred solution
I'd like our payment
1.0
Details
They will LOW BALL you on pricing and tell you they can pick up right away. They throw your offer out on a leader board for someone to accept the job at their low ball offer, and there it sits. NO ONE will pick your stuff up, because the job doesn't pay anything, but...
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3 comments
Anonymous
#1774961

100% true experience with Montway. Same exact thing happened to me.

Not sure how they have all these positive reviews.

I've read that they pay people to review them. Stay away.

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Review
#1229967 Review #1229967 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Reason of review
Poor customer service
1.0
Details
Don't choose Montway. They are just brokers. If cargo carrier damages your vehicle, they say they are not responsible. Cargo carrier also does not pay and you will have fix your vehicle with your own money. The carriers they are employing are not of trustworthy....
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4 comments
Anonymous
#1478613

Car carriers have insurance. Most carry at least $250,000.

Our insurance was over $1,800 a month. My friend pays $59,000 a year for two trucks. The carrier is ALWAYS responsible for damage and if Montway didn't go to bat for you, they should have.

What does your contract with THEM say? What does CARRIER contract say?

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Review
#1217829 Review #1217829 is a subjective opinion of poster.
Service
Car Transportation Service
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund

Contact Montway Auto Transport Customer Service

Website:
Mailing Address:
1400 East Touhy Ave #255
Des Plaines, IL 60018
Phone:
(888) 666-8929
All Montway Auto Transport Contacts

Montway Auto Transport Products and Services Reviews

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Compare Montway Auto Transport vs Dependable Auto Move
1.0
Details
Very unprofessional , would say and promise anything to get your deposit money, they told me i can fill up my car with some of my clothes since i was moving cross country, when it arrived in NJ , all of it was tossed out by the driver, saying it was making the car over...
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2 comments
Anonymous
#1478616

We have 2 cars on our trailer right now packed to the roof and trunk is full. We are not a moving company but we don't throw he stuff out either.

We try to negotiate more money in case we do get an over weight ticket. Which, btw WE pay.

Not you. Not Montway who has no business telling ANYONE "yeah, go ahead, load your car".

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Review
#1184060 Review #1184060 is a subjective opinion of poster.
Service
Car Transportation Service
Reason of review
Not as described/ advertised
Loss
$300
Tags
  • Montway Scam