These guys are like the Mafia. Sent 2 cars with "guaranteed" pickup from FL to CA.
Average route is 7-10 days. They delayed on the 7th day, so i called and was told the driver needed to pick up cars in Nevada. I checked the OnStar on my cars and these cars have been parked in Nevada for 3 days. I called the carrier and told them the driver was just sitting there and they told me "it is none of your business what the driver does." I explained that if it concerns my cars, the driver and his truck ARE indeed my business.
He hung up on me, so i called Montway. They told me the truck needed to be inspected. I have NEVER heard of a 3 day inspection. They are cheats, thieves and liars and i am going to hit all SOCIAL MEDIA boards to tell the world about that.
In fact, they have just delayed our cars by another day - so now it is 11 days.
They charged almost double for a "guaranteed" pickup even though i gave them plenty of time to find someone. Again, like the Russian Mafia.
Product or Service Mentioned: Montway Auto Transport Customer Care.
Reason of review: Poor customer service.