Montway Auto Transport
Reviews and Complaints
Gave credit card at booking thinking the whole transportation paid for.Trucker refuses to pick up car unless I pay $700 in cash at 7pm
BEWARE! Please read
Montway on uship.com and instant auto shipping rates
Montway is on www.uship.com and says they offer the best auto shipping rates. Bull Shi_ they have an online auto shippng calculator that offers instant car shipping rates.
I ran the vehicle shipping cost on there instant auto shipping quote calculator then made some phone calls to other car shipping companies. I found out that there auto shipping quotes were marked up saying Montway offered the best rates. Then I looked at www.uship.com and found out that over 1/3 of the shipments they booked were canceled. I found www.floridaautotransporting.com I needed to ship my car for Tampa Florida to San Diego Calf.
Florida Auto Transporting was $325.00 less then Montway offered me on there BS instant shipping rates. DO NOT TRUST THEM
Lost or stolen Vehicle
Since submitting my original complaint Montway Auto has established effective lines of communication with me. Thank you Montway for keeping me update.
However, two months after my car has been destroyed the insurance company covering the transport company hauling...
The car was picked up with no incident but delivery has been complicated. The driver informed me his truck caught on fire and my car was destroyed in the fire but no one can locate my car in order to start the claim process. Montway has been no help what so ever.
Their customer service is lacking do not trust them your automobile just look at situation. To this point their has been a lack of integrity and ethics towards me the customer.
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What happens a lot of times is that Montway will tell the trucking company that there is a Full COD owed to the trucker and once the driver has the vehicle the broker will then tell the trucker it is no longer a COD and they will have to bill them.
The problem is that even though Montway and other brokers tell truckers they will be paid within days of the car delivery, they don't pay for 30 days. Many companies won't move a vehicle on an invoice because meanwhile they have to pay the fuel on that trip and the driver and then wait to be paid.
I just had this happen to me yesterday.
Montway dispatched our company a car with a COD and later tried to change it to a billing.
I actually told them to take their order back, I won't move cars for the majority of brokers unless it is a COD.
Sadly, you probably got caught in the middle of a similar situation. Please don't blame the trucker as it is very likely the broker lied to him to get him to transport the vehicle.
For future transport customers:
The payment process and what is expected is verbally discussed during booking, it is written on our website, it is listed in the contract signed by the customers which details the amount to be paid, who is to be paid, and when payment is accepted.
Montway has earned its 5 star rating by informing our customers, educating them on the process, providing excellent customer care.
We take extra caution to clarify the payment process to put customer minds at ease. However, it is also the customer's responsibility to understand and adhere to these policies and read their contract.
Please call us if you ever have any questions or concerns about your order.
To the author of this post:
Montway has performed a full internal investigation and are unable to find a record of service for this person.
Therefore we have no evidence of the author being our customer nor of the claims described.
We urge all of our customers to contact us directly to voice concerns so we may have the opportunity to rectify the situation. Dear Sir or Madam, Please feel free to contact us directly with your order number and we will be happy to work with you to address your issues.