Anonymous

Gave credit card at booking thinking the whole transportation paid for.Trucker refuses to pick up car unless I pay $700 in cash at 7pm

This experience was horrible. They keep emailing me trying to make excuses and trying to blame me. First of all I thought I had paid for the whole trip by credit card when I booked, no one told me about $700 in cash for trucker. I called Montway four times saying that this was not acceptable, they said they would ask the trucker, but he refused and this is only at the pick up point ..not on delivery. Why doesn't anyone stop this kind of behavior my car shipment companies? I paid $249 deposit which they refuse to return.
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Loss:
$249
2 comments
Guest

What happens a lot of times is that Montway will tell the trucking company that there is a Full COD owed to the trucker and once the driver has the vehicle the broker will then tell the trucker it is no longer a COD and they will have to bill them.

The problem is that even though Montway and other brokers tell truckers they will be paid within days of the car delivery, they don't pay for 30 days. Many companies won't move a vehicle on an invoice because meanwhile they have to pay the fuel on that trip and the driver and then wait to be paid.

I just had this happen to me yesterday.

Montway dispatched our company a car with a COD and later tried to change it to a billing.

I actually told them to take their order back, I won't move cars for the majority of brokers unless it is a COD.

Sadly, you probably got caught in the middle of a similar situation. Please don't blame the trucker as it is very likely the broker lied to him to get him to transport the vehicle.

Guest

For future transport customers:

The payment process and what is expected is verbally discussed during booking, it is written on our website, it is listed in the contract signed by the customers which details the amount to be paid, who is to be paid, and when payment is accepted.

Montway has earned its 5 star rating by informing our customers, educating them on the process, providing excellent customer care.

We take extra caution to clarify the payment process to put customer minds at ease. However, it is also the customer's responsibility to understand and adhere to these policies and read their contract.

Please call us if you ever have any questions or concerns about your order.

To the author of this post:

Montway has performed a full internal investigation and are unable to find a record of service for this person.

Therefore we have no evidence of the author being our customer nor of the claims described.

We urge all of our customers to contact us directly to voice concerns so we may have the opportunity to rectify the situation. Dear Sir or Madam, Please feel free to contact us directly with your order number and we will be happy to work with you to address your issues.

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Featured
Ronold Miu
map-marker Houston, Texas

BEWARE! Please read

Montway Auto Transport - BEWARE!  Please read
Montway is a broker. They put my classic car on a transport company that was less than a year old. This company did not carry enough money for its payload. They picked the car up a day late and were bringing it in 4 days late. The transport company was involved in a wreck and I never got my car because it was totaled. All Montway can say is that it is out of their hands. They even kept my deposit. I have no car and I am out money and storage fees for my wreck car. No communication from MONTWAY.
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Loss:
$67000
2 comments
Guest

PLEASE SHARE: Most consumers do not realize that when they book with a broker it does not mean the broker is insured for any damage to their vehicle.

Brokers brag about being "Bonded & Insured" which means nothing TO THE CONSUMER.

The Bond is for companies such as the one I work for. IF I transported a car for them with no COD and had to invoice them, if they didn't pay me I could try to file a claim against their bond to get what is owed.

If the company decided to close their doors & not pay anyone, the bond will pay pennies on the dollar to companies that file claims early enough and the rest just have to eat the entire loss.

The "insurance" they talk about is actually the trucking company insurance. Once a year our insurance company sends a certificate of insurance to brokers we have worked with so they know we are still covered and what coverage we have. It does nothing to protect Montway and most of the time on an open carrier the cargo limit will be $250,000 coverage. That is fine if a couple of cars get damaged but it would not cover an entire load if the truck was in a bad accident.

If that happened, clients would collect a portion from the insurance and then have to sue the trucking company.

Anyone with a classic car or collector car should look into an enclosed transport company as they normally carry more cargo insurance than companies with open carriers. Open carriers are find to transport exotic cars but most won't have enough coverage for the entire load.

Guest

Montway Auto Transport is a licensed broker and carrier and we not only transport cars, we are HUGE car lovers! So it pains us to hear of damages to vehicles such as your Rolls Royce. Unfortunately, trucker delays and accidents can occur and we sincerely regret this was your experience in Jan 2013.

During transport, we informed you of the delays, and penalized both the driver and trucking company suspending them from future business. We also provided instruction and support during the insurance claiming process. The trucking company chosen, although new, met the proper insurance coverage requirements. Montway simply does not have authority to dictate how an insurance company determines the outcome of a claim.

Montway actually did offer a full refund of the deposit paid to Montway, however it was declined.

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Anonymous
map-marker Brandon, Florida

Montway on uship.com and instant auto shipping rates

Montway is on www.uship.com and says they offer the best auto shipping rates. Bull Shi_ they have an online auto shippng calculator that offers instant car shipping rates.

I ran the vehicle shipping cost on there instant auto shipping quote calculator then made some phone calls to other car shipping companies. I found out that there auto shipping quotes were marked up saying Montway offered the best rates. Then I looked at www.uship.com and found out that over 1/3 of the shipments they booked were canceled. I found www.floridaautotransporting.com I needed to ship my car for Tampa Florida to San Diego Calf.

Florida Auto Transporting was $325.00 less then Montway offered me on there BS instant shipping rates. DO NOT TRUST THEM

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10 comments
Guest

“I just feek overwelhemed at this place.”

Anonymous Employee (Current Employee)

I have been working at Montway Auto Transport

Pros – They pay me on time. There is coffee.

It ends here....

Cons – Fines. Swears and negative emails. Constant stress. No managment engagment and support.

Only ctitiques!

Advice to Senior Management – We are not out to get you. We work hard.

Appriciate it and respects us. Customer support is negative enough for us to deal with your trust issues.

Guest

The WORST service I have ever experienced. They said it would take 7-10 days for my car to be delivered and it's been OVER 3 weeks.

Do these people think a car is not a need??

My car is being shipped from North Carolina to Los Angeles and a day before the expected delivery date the driver called to say the trailer caught on fire, and all 4 tires blew out. No damage was done to me car, but they were going to have to wait till they did an insurance estimate etc blah blah....understandable, *** happens sometimes. After a week went by myself and mother called several times to the office and the driver to get an update, it's sad that we had to do so much to get an update. Finally got word that the driver was enroute to pick up the cars (again alllll the way from NC) and finish the route.

Days pass by, I call the driver again and tells me "Oh the trailer wasn't big enough for all the cars and we had to leave yours behind, we'll pick it up after we deliver these cars" WTF!! Thanks for the notice - NOT!!! So again I have to wait while my car is stuck in New Mexico! We eventually got in contact with the office and gave us a estimate that it would be here Tuesday (which is tomorrow).

Hadn't heard from the driver all day so I call again. He informs me that they had to go pick up cars in Dallas and that my car would be delivered maybe Thursday. SMH!!! This is absolutely ridiculous.

I'd think that as long as I have been waiting that they could at least pick up my car from New Mexico and finish the delivery to LA, instead of going past it and picking up more cars.

So as I mentioned - WORST service ever. I know some things can't be controlled but this is ridiculous!!!

Avoid this place people. Pls.

Guest

This company accepted my bid on UShip.com to move a car from Maine to California.

They have accepted the bid without anything to back it with. They had no clue whatsoever how to get the car from A to B.

Even though they claim to be a transport company, they were trying to broker out the shipment. After 2 weeks with no ETA I cancelled the order. Look on Uship how many cancelled transactions Montway has.

They just shamelessly routinely promise service they can't deliver. Read less

Guest

FRAUDULENT COMPANY

I placed a bid on u bid and this company came through with the lowest bid. They then contacted me and said that they could not do it over the time I requested (D out of school over Christmas and coming home, needed by first of the year).

Did not hear from them for over a week and then they said they could do it "today" which was prior to the time requested. I ended up paying a college kid to drive it.

Do not use them!!!

They bid low, you accept and then they try to change the dates after bidding they can do over other companies. So I am screwed as expected them to do the move and out deposit

This is their email response:

"and we still don't have a trucker dispatched out to move

At this point we would suggest to contact us and go over the order and discuss some alternative options."

Guest

Find another company to ship your car, after a lot of run around they tried to raise the price, it started at 1046.00 door to door then when they had a trucker to haul it it went to 1249.00 and they would drop off it some where in Detroit. Detroit is a big city, when I asked where no one would email me back.

Buyer beware. Scam, lairs, crooks, thieves, Russian owned and they don't have any real American values.

Order number 108047

Larry

Guest

montway.com is scam stealing money from customers and won't refund after they failed to pick up a vehicle.

Guest

Good info about auto transport.

Guest

This post is not factual and is a clear attempt to obtain rankings from our 5 star rated brand keyword to drive traffic to the site mentioned within the post. Montway is ranked #1 in sales on u ship. Since 2006, Montway has earned 95% positive feedback, 4.8/5 Stars with 3,514 reviews on u ship. Unlike most auto transport companies on u ship, we honor our quoted rate 100% of the time.

Through hard work and dedication to our customers, Montway has rightfully earned its position on u ship and throughout the transport industry. This company must obtain their own rankings ethically and on their own merit.

Upon further investigation, we have learned this site has gone as far as to illegally embed Montway.com into their home page. This company's actions and tactics are UNETHICAL, AGAINST THE LAW, and serves as proof THEY ARE NOT TRUSTWORTHY of transporting anyone's vehicle or capable of conducting business on a professional level.

Montway is prepared to take legal action against any forms of character defamation directed towards our brand and our company. A cease and desist order is underway as well as a report to Google regarding the Black Hat violation using Montway.com.

Montway has contacted Pissed Consumer, provided supporting documentation, and has asked that this post and any similar posts for Montway by this no name company be removed immediately.

Guest
reply icon Replying to comment of Guest-712895

I looked at your reviews on uship.com you have over 3000 positive feedback's but you forgot to tell America that you had over 1100 cancellations in the same time from. So for every 4 cars Montway ships the screw over one customer MONTWAY SUCKS

Guest
reply icon Replying to comment of Guest-719806

Those two numbers have zero relation to each other and this anonymous comment is attempting to mislead readers. Montway has shipped tens of thousands of vehicles on uShip and not all customers leave a review. Cancellations not only have nothing to do with reviews, but in many cases the customer is canceling because they decide to drive the vehicle themselves or some shady broker lied to them and gave them an unrealistically low rate after they had booked with Montway.

It looks like FloridaAutoTransporting.com is no longer in business; which is not surprising if they need to resort to using spam posts on pissed consumer to get business.

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Wyoma Qgi

Lost or stolen Vehicle

Updated by user Aug 24, 2013

Since submitting my original complaint Montway Auto has established effective lines of communication with me. Thank you Montway for keeping me update.

However, two months after my car has been destroyed the insurance company covering the transport company hauling...

Original review Jun 23, 2013
I hired Montway Auto to transport my vehicle from Texas to Virginia. The company informed the vehicle was picked up on Monday 6-17-2013 and expected to be delivered on 6-19-2013.

The car was picked up with no incident but delivery has been complicated. The driver informed me his truck caught on fire and my car was destroyed in the fire but no one can locate my car in order to start the claim process. Montway has been no help what so ever.

Their customer service is lacking do not trust them your automobile just look at situation. To this point their has been a lack of integrity and ethics towards me the customer.
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Loss:
$50000
3 comments
Guest

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888) 666-****.

Guest

Montway Auto Transport sucks. They say there number 1 auto transport company on www.uship.com what a lie.

They quoted me a price then I went to there website and used there instant auto shipping quotes calculator and got a lower price to ship my car.

I the called around and found www.floridaautotransporting.com offer a lower cost by 12 percent. Done not trust Montway Auto Transporting at all

Guest
reply icon Replying to comment of Guest-705963

Agreed. Montway offers competitive bids but they don't actually have particular services available to transport your vehicle when they place their bids.

They will apologize profusely and will continue making promises (for me it was for two weeks until I cancelled them). Don't be surprised when you cancel and they miraculously contact you a day into it and tell you that they have found a service to transport your vehicle only to fall through once you lift the cancellation.

After looking all over the web at complaints on Montway, they will, no doubt call this post a lie.

So, I guess that all the complaints are lies.

Save yourself the trouble if you are using uShip and do the auction side for bids and stay away from the brokers. You'll be happy you did.

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