car montway driver vehicle transport service truck customer date customer service
1.5
Details
Transporter ruined tires, Montway weasels out of responsibility - Montway Auto Transport review
Montway sent my brand new, $60,000 Volvo S90 from Vermont to Florida with 4 Wheels 4 U Logistics transporter. Little did I know that this inferior transporter, with 13 Safety Measure System Data violations, would improperly secure my vehicle so that the front tires...
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1 comment
Anonymous
#1280137

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#963497 Review #963497 is a subjective opinion of poster.
Pros
  • Got the runaround
Cons
  • No responsibility
Reason of review
Damaged or defective
Loss
$709
Preferred solution
Full refund
1.0
Details
Bought SUV in PA and had it shipped to CO. Montway allowed shipper to drive our car from the dealer's lot without our permission or even notification. We paid for vehicle *shipping* not for someone to come drive our car without permission. The reason we chose to ship...
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6 comments
Anonymous
#1298868

I just had a similar experience with Montway two weeks ago. I recently had cares transported from Texas to Washington and my cars were driven in excess of 400 miles, they had greasy handprints on the headliner in the back seat.

Montway lost communication with the driver and was unable to located him or my vehicles for 24 hours (after confirming in writing they "maintan constant contact with the driver at all times". I expressed concerns to Montway they simply didn't care and told me my cars would be delivered when they got there.

Maybe if enough people share their less than stellar experiences they'll get the hint. Or maybe other consumers will be wary of the shady business practices and take their business elsewhere!

As for these complaint not being valid...I hope that someday you experience the same frustrations!

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Review
#939740 Review #939740 is a subjective opinion of poster.
Reason of review
Bad quality

Montway Auto Transport - Delivery Service Review from Miami, Florida

Montway is awesome they transported my car from chicago to florida i called wednesday they got my car the same day they said i would have it by sunday i recieved it sunday morning just like they said customer service was nice the driver was polite brought my car to me with no damages and on time. Ill recommend this company to anyone who needs there car transported awesome 2 thumbs up
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Review
#884731 Review #884731 is a subjective opinion of poster.
Reason of review
Good quality
1.0
Details
Nothing but delays and incompetence. Worst experience with shipping a car I have ever had and it's endless excuses and all kinds of reasons why their late to pick up a car and late to deliver a car. Stay away!!!
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2 comments
Anonymous
#1187162

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

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Review
#883111 Review #883111 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Where to begin with the awful and costly mistake with entrusting Montway for my auto transport needs. First, my car was scheduled to be picked up, along what I was told during booking was a popular route, on or after 9 May. I needed it picked up before 12 May, and...
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1 comment
Anonymous
#1175841

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#864485 Review #864485 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Here's how this works: Montway is a broker. You give them your info and they make you a "quote." They take your "quote" and offer it to motor carriers at 70-80% of the price. If no carriers want to do the work, you wait. Then Montway steps away. They tell the...
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2 comments
Anonymous
#1163222

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

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Review
#851967 Review #851967 is a subjective opinion of poster.
Reason of review
Bad quality

Short Review on May 08, 2016

Montway took wrong vehicle. Refuse to bring it back without compensation. I have had to file charges. Barton county ks sheriff case number 16-502. Criminal deprevation of property
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Review
#843775 Review #843775 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.3
Details
Hi, I hired Montway Auto Transport to go pick up my car on 4/25/16, by 5/02/16 they still haven't assigned anyone to pick it up, and I needed my car picked up from an out of state dealership, ASAP.. 10 days have passed, nothing. I even offered to pay more if they would...
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2 comments
Anonymous
#1169247

I believe the complaint, they post on every car to be hauled on uship, then repost it for pennies on the dollar, they are making a killing and other people are doing all the work. I suppose it's legal, just a little unethical

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Review
#842496 Review #842496 is a subjective opinion of poster.
Pros
  • Got the runaround
Reason of review
Problem with delivery
I made arrangements with Montway Auto Transport to transport a 2016 Corvette. The pick up date was to March 30, 2016. I received e mail that the car would be pick up on April 7, 2016. I then tried to cancelled to order and it would take 24 to 48 hours to cancell. They...
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1 comment
Anonymous
#1139863

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#819831 Review #819831 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I booked my auto transportation with Montway Auto on 3/7 at 8:42PM EST, first available pick up date is at 3/9. Montway has posted all over '5 day pick up, 4 day delivery'. This would have called for a 3/14 (latest) pick up date, and a 3/18 (latest) delivery date....
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1 comment
Anonymous
#1132086

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#813154 Review #813154 is a subjective opinion of poster.
Cons
  • Misrepresentation
  • No responsibility
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered