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1.0
Details
Montway charges the customer to have their car loaded with belongings. It's not up to them to do that. They don't move the car, the transporter does. The transporter can get an over weight ticket not them. Never tell them you're putting stuff in. Throw your transporter...
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1 comment
Anonymous
#1490246

We can’t find the transporters!!! I hate brokers and would gladly take care of a transporter directly!

Cut out the middle man and get paid! Montway is horrible and pathetic.

I cancelled before dealing with any of their garbage. Trying to charge and extra $500 for guarentee pickup day but expect me to sign the credit card authorization that states “no guarentees no refunds”

Review
#1252523 Review #1252523 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
They will LOW BALL you on pricing and tell you they can pick up right away. They throw your offer out on a leader board for someone to accept the job at their low ball offer, and there it sits. NO ONE will pick your stuff up, because the job doesn't pay anything, but...
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3 comments
Anonymous
#1774961

100% true experience with Montway. Same exact thing happened to me.

Not sure how they have all these positive reviews.

I've read that they pay people to review them. Stay away.

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Review
#1229967 Review #1229967 is a subjective opinion of poster.
Service
Montway Auto Transport Customer Care
Reason of review
Poor customer service
1.0
Details
Don't choose Montway. They are just brokers. If cargo carrier damages your vehicle, they say they are not responsible. Cargo carrier also does not pay and you will have fix your vehicle with your own money. The carriers they are employing are not of trustworthy....
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4 comments
Anonymous
#1478613

Car carriers have insurance. Most carry at least $250,000.

Our insurance was over $1,800 a month. My friend pays $59,000 a year for two trucks. The carrier is ALWAYS responsible for damage and if Montway didn't go to bat for you, they should have.

What does your contract with THEM say? What does CARRIER contract say?

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Review
#1217829 Review #1217829 is a subjective opinion of poster.
Service
Car Transportation Service
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
1.0
Details
Very unprofessional , would say and promise anything to get your deposit money, they told me i can fill up my car with some of my clothes since i was moving cross country, when it arrived in NJ , all of it was tossed out by the driver, saying it was making the car over...
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2 comments
Anonymous
#1478616

We have 2 cars on our trailer right now packed to the roof and trunk is full. We are not a moving company but we don't throw he stuff out either.

We try to negotiate more money in case we do get an over weight ticket. Which, btw WE pay.

Not you. Not Montway who has no business telling ANYONE "yeah, go ahead, load your car".

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Review
#1184060 Review #1184060 is a subjective opinion of poster.
Service
Car Transportation Service
Reason of review
Not as described/ advertised
Loss
$300
Tags
  • Montway Scam
1.0
Details
Montway was the shipping company who picked up my car shipping order through the broker company called National auto shipping. I was told to ship my car from New York to California, would take 7-10 business days. I agreed with the terms of paying the broker $195.00 by...
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1 comment
Anonymous
#1453205

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#1182685 Review #1182685 is a subjective opinion of poster.
Service
Car Transportation Service
Reason of review
Order processing issue
Montway will *** you around not even loyal to a good carrier i recently had a car dispatched to my company I am a owner operator they will cancel a dispatched car and think nothing of it.... Can only imagine what they will do to a customer.
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1 comment
Anonymous
#1526579

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#1153545 Review #1153545 is a subjective opinion of poster.
Montway arranged for shipment of a vehicle I purchased in Florida, to be shipped to California. This was in August, 2017. Now it is December 2017, and the ordeal is still ongoing. The car was damaged in transit---transit was an outfit named FBI Express, arranged...
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1 comment
Anonymous
#1453206

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online.

Renowned for high-quality customer service and expert care, we are one of the few “A+” rated by the BBB with a 5-star customer review rating.We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#1149422 Review #1149422 is a subjective opinion of poster.
1.0
Details
Spoke to Ron...the moment he took my credit card information he switched his tongue and said he would have a driver out later in the week, not "tomorrow" like he assured me before. I moved my family from east to west coast as scheduled in 2 days and he still hit me up...
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Review
#1130609 Review #1130609 is a subjective opinion of poster.
Service
Car Transportation Service
Cons
  • Lying to custimer to get business
  • Paying additional money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$199
Preferred solution
Full refund
1.0
Details
Montway Auto Transport subcontracted to Robert Peralta of Interstate Auto Carriers LLC and has not suspended using his company. If you use these companies, you risk $3700 in damage to your vehicle that you will have to take a loss for or sue to be compensated. Their...
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1 comment
Anonymous
#1354032

Montway Auto Transport does not believe this site nor comments posted on it are properly examined or monitored. Creditable review sites monitor measures of authority, quality, and activity to determine genuineness of posted reviews.

They also require that both reviewers and companies follow specific rules and processes to ensure legitimacy of claims and content.

Montway stands by its services and demonstrated commitment to go above and beyond to assist customers with any issues. We proudly link from our website to several reputable customer review sites, and are constantly reaching out to mediate customer concerns, in-person, and online. Renowned for high-quality customer service and expert care, we are one of the few A+ rated by the BBB with a 5-star customer review rating.

We invite you to check us out on any reputable review sites which monitor the validity of content and authorship. Feel free to call us with any questions or concerns at (888)666-8929.

Review
#1078532 Review #1078532 is a subjective opinion of poster.
Service
Car Transportation Service
Cons
  • No responsibility
  • Dont cover for the damage their carrier makes
Reason of review
Problem with delivery
Loss
$3772
Preferred solution
Pay for damages
Tags
  • auto transport services
  • Montway
  • Car Shipping Review
  • Auto Movers

Montway Auto Transport review: Ripoff car transporter

1.4
Details
Will promise the world charge your credit card big fee for broker take care of your peanuts and don't care who they hire to haul your precious vehicle would not recommend poor customer service
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Review
#1071618 Review #1071618 is a subjective opinion of poster.
Reason of review
Poor customer service